Shipping policy

Shipping Policy – Theavelion

At Theavelion, we are committed to delivering your orders quickly and efficiently.

1. Order Processing Time

All orders are processed within 24 to 72 business hours after payment confirmation.

Orders are not shipped on weekends or public holidays.

2. Shipping Time

Delivery times may vary depending on your location and the shipping carrier.

Estimated delivery times:

  • United States: 7–12 business days
  • Canada: 7–12 business days
  • Europe: 6–12 business days
  • Rest of the world: 7–15 business days

Please note that these are estimated timeframes and may vary during peak periods (holidays, promotions, etc.).

3. Shipping Costs

Shipping fees are calculated at checkout.

In some cases, we may offer free shipping depending on current promotions.

4. Order Tracking

Once your order has been shipped, you will receive an email with a tracking number to monitor your package in real time.

If you do not receive tracking information within 5 days, please contact our support team.

5. Potential Delays

Delays may occasionally occur due to:

  • International logistics issues
  • Weather conditions
  • High-demand periods (e.g., Christmas, Black Friday)
  • Customs inspections

Theavelion is not responsible for delays caused by shipping carriers or customs.

6. Shipping Address

Please ensure your shipping address is accurate and complete before placing your order.

Theavelion cannot be held responsible for orders that cannot be delivered due to incorrect or incomplete address details.

7. Unclaimed Packages

If a package is returned to the sender because it was not claimed, the customer may request a reshipment (additional fees may apply).

8. Contact

For any questions regarding your order, please contact us at:

Email: support@theavelion.com